Refund policy

Last updated: 03/09/2026

Thank you for shopping with Glowivy. If a lamp isn't quite right for your space, here's how returns and refunds work.

1. Returns

You have 30 days from the date of delivery to request a return. To be eligible, the item must be unused, in its original packaging, and in the same condition you received it.

2. How to Start a Return

Contact us at info@glow-ivy.com with your order number and the reason for the return. We'll guide you through the next steps.

3. Refunds

Once your return is received and inspected, we'll process your refund within 10 business days to your original payment method. How quickly the funds appear depends on your bank or card provider.

4. Damaged or Defective Items

If your lamp arrives damaged or defective, contact us within 48 hours of delivery with your order number and photos of the issue. We'll arrange a replacement or refund, at no additional cost to you.

5. Non-Returnable Items

Gift cards and items marked as final sale cannot be returned.

6. Exchanges

The fastest way to exchange an item is to return the original item, and once the return is accepted, make a separate purchase for the new item.

7. Contact Information

Store name: Glowivy
Company name: Most Yes! B.V.
VAT number: NL002209432B88
Company registration nr.: 75729784
Business address: Hortensialaan 9, 4661 TD Halsteren, Netherlands
Warehouse address: Unit 600, 4327 Salish Sea Way, Tsawwassen, BC, V4M 0C6, Canada
Phone: +1 647 392 6121
Email: info@glow-ivy.com

Monday – Friday | 09:00 – 17:00 (PST/PDT)
Weekend | 11:00 – 16:00 (PST/PDT)
We respond to all inquiries within 24–48 business hours.