FAQ

Have a question? Here are answers to the things we get asked most about shipping, sizing, returns and payments. Can't find what you're looking for? Reach out at info@glow-ivy.com and we'll get back to you within 24 hours.

Shipping and delivery

1. Do you deliver across Canada?

Yes, we ship across Canada. Delivery is available to both residential and business addresses. Please double-check your address details at checkout.

2. How long does delivery take?

Orders are processed within 1-3 business days after payment confirmation. Once shipped, delivery usually takes 3-7 business days. You'll get a tracking link by email as soon as your package ships.

3. Do you offer free shipping?

Yes, on every order across Canada, with no minimum spend. The price you see in your cart is the price you pay.

Choosing a lamp

4. How do I know which lamp is right for my space?

Every product page includes dimensions, materials and bulb details. Not sure which size or style fits your room? Reach out and we'll help you decide before you order.

Returns and refunds

5. Can I return a lamp if I change my mind?

Yes. You have 30 days from the delivery date to request a return. The item must be unused, with original packaging and tags.

6. How long does a refund take?

Once your return is received and inspected, your refund is processed within 10 business days to your original payment method. How fast it appears depends on your bank.

7. What if my lamp arrives damaged?

Contact us within 48 hours of delivery with your order number and a few photos of the issue. We'll arrange a replacement or refund, at no cost to you.

Payments and security

8. Is my payment information safe?

Yes. Transactions are handled by certified payment providers through encrypted connections. Your full card details are never stored on our systems.

Support

9. How can I reach customer service?

Email us at info@glow-ivy.com or call +1 647 392 6121. We respond to all inquiries within 24 hours.